How to Train Impressive Waitstaff eGuide

The way your waitstaff look, what they say, how they say it and what they do has a significant impact on the people they work with and the people they serve.

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How to Train Impressive Waitstaff eGuide


Question:

What are the elements of good waitstaff?


Answer:

It is a demanding job that requires not only skills but a personal commitment. How they feel about themselves and the job they are doing, whether they love it or are overwhelmed by it, will reflect in their performance.


Good waitstaff is characterised by punctuality, presentation and deportment, the ability to work alone as well as in a team, and a sense of energy, enthusiasm and self-motivation.


How to Train Impressive Waitstaff eGuide


Ingredients


8 Ingredients to bring back the WOW’ factor.


First impression…Like it or not most people judge us by what they see.

Communication skills…Without good communication, you’re not going to have a working team.

‘WOW’ your customers…We have to give more than service now, it is time to move up to ‘WOW’ your customers.  

Setting the scene…Waitstaff is only as good as how prepared they are for the next day.

Table service…A very important part of the server’s job is taking the food order.

Server as a seller…So your waitstaff is a server. Guess what? They are also a sales person.  

Drink staff…In order to promote liquor sales, your drink staff must be very familiar with what the restaurant has to offer.

Customer complaints…How will your waitstaff handle complaints?


Method


The success of a restaurant, cafe, coffee shop, catering business; in fact any type of food outlet is reflected in the quality of their waitstaff. When your waitstaff are working and even on their way to work in their uniform, they are an ambassador for your business. So, it is important for them to behave in a professional manner.


The success of your food outlet begins and ends with your staff!


The way they look is important.

What they say is important.

What they do is important.

How they feel is important.


So, what are you waiting for? 

Let us help you to ‘WOW’ your customers.


eGuide:

For a low investment, download a copy of How to Train Impressive Waitstaff eGuide. It is easy to read with lots of examples, case studies, tips, and activities…knowhow you can use in your own business immediately. This eGuide is delivered online, so you can access it from your computer at a time convenient to you.


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