How to Earn More Dollars with Customer Service eGuide
Why customer service is important to your business.
Find out how to improve your customer service so that your customers are talking about you for all the right reasons then you'll generate more customers, increase sales and make more profit.
This eGuide is not textbook theory, it is user friendly with lots of examples, case studies, tips and activities.
‘How to Earn More Dollars with Customer Service’ eGuide covers:
- What business are you really in?…find out the buying motives of your customers.
- Keep your customers coming back!…learn the secrets of the ‘WOW’ factor and what we mean by a ‘moment of truth’.
- Choosing the right staff!…satisfied staff = more satisfied customers.
- When service goes wrong, bounce back!…nothing is more crucial than how a business fixes things after they’ve gone wrong.
- Customer Information Systems!…learn the techniques to collect information about your customers.
Discover how to generate more customers, increase sales and make more profit.